1. Elaura has built its businesses on the primary aim that we do what we do in order to improve the quality of life and experience of work for the people we engage with, and to make the organisations we serve, more effective, liveable and sustainable. Operating our businesses profitably is also important, but can never be at the expense of that primary aim.

2. Psychological Safety plays a key part in the work that we do; this is not just in terms of how we do our work, but it is also an important outcome of the work we do with Leaders and Teams; we expect our clients to see and value the benefit of their employees feeling safe to bring their full possible contribution to their work and their team.

3. While it is true that sometimes people are simply in the wrong job or company and that helping them realise that may be in everyone’s interest, including their own; and while it is also true that organisations sometimes need to restructure in order to meet new business realities; we will not knowingly undertake projects which are primarily predicated on a reduction in headcount.

4. We have a duty of care towards those we work with, individually and in team settings; this means, inter alia, that if we become aware of illegal or abusive behaviour towards individuals or groups of people we will raise this as an issue and, if necessary, report it to the the appropriate authorities.

5. You can expect us to be honest, trustworthy and professional. We expect the same of you.

We reserve the right to terminate projects at any point where serious concerns based on the above 5 items have been raised by us, with the client, and not addressed by them to our satisfaction within 14 days of such notification; work completed but not yet invoiced will be invoiced by us, and all outstanding invoices must be paid current by the client within the agreed payment terms.